Shipping policy

Shipping & Delivery Policy

At ogometal, we are committed to delivering your premium metal wall clocks safely and efficiently across Egypt. Please review our shipping terms below.

Delivery Coverage

We deliver to all major cities and governorates across Egypt, including:

  • Cairo & Greater Cairo (Giza, New Cairo, 6th of October, Sheikh Zayed)
  • Alexandria
  • Hurghada, Sharm El Sheikh, and Red Sea resorts
  • Delta cities (Tanta, Mansoura, Zagazig)
  • Upper Egypt (Assiut, Sohag, Luxor, Aswan)
  • Other governorates upon request

Shipping Fees

Cairo & Giza: EGP 50-100 depending on location
Alexandria: EGP 75-125
Other Governorates: EGP 100-200 based on distance

Exact shipping costs will be calculated at checkout based on your delivery address.

Delivery Timeframes

Cairo & Giza: 5-7 business days
Alexandria: 5-7 business days
Other Cities: 7 business days

Please note that delivery times may vary during peak seasons, holidays, or due to unforeseen circumstances.

Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been dispatched.

Packaging & Handling

All metal wall clocks are carefully packaged with protective materials to ensure they arrive in perfect condition. Our packaging includes:

  • Bubble wrap and foam protection for delicate parts
  • Sturdy cardboard boxes designed for fragile items
  • Secure wrapping to prevent movement during transit

Delivery Process

Our courier partner will contact you via phone to schedule a convenient delivery time. Please ensure:

  • Your phone number is correct and reachable
  • Someone is available to receive the package
  • The delivery address is accurate and complete

Inspection Upon Delivery

We encourage you to inspect your order upon delivery. If you notice any damage or defects, please:

  • Note the damage on the delivery receipt
  • Take photos of the damaged item and packaging
  • Contact us immediately at [your contact email/phone]

Failed Delivery Attempts

If delivery cannot be completed due to incorrect address, unavailability, or refusal to accept:

  • The courier will attempt delivery up to 3 times
  • Additional delivery fees may apply for re-delivery
  • Unclaimed orders will be returned, and return shipping fees will be deducted from refunds

Tracking Your Order

Once shipped, you will receive tracking information via email or SMS. You can track your order status or contact our customer service team for updates.

International Shipping

Currently, we ship within Egypt only. For international inquiries, please contact us directly.